Account and login
Vely sends a one-time code to your email. Check spam, confirm the email address, and wait before requesting another code. Never share an OTP with anyone.
VELY SUPPORT
How can we help?
Find quick answers for the most common account, discovery, safety, and subscription questions.
Profile and discovery
Complete the required profile details and allow location access while using the app to see relevant nearby profiles. You can adjust preferences from settings.
Likes, matches, and chat
A match is created when interest is mutual. If messages are delayed, check your connection and reopen the app before contacting support.
Subscriptions
Android subscriptions are managed through Google Play. Cancellation stops the next renewal but does not automatically delete your Vely account.
Reports and blocking
Use the controls available on profiles and conversations. Blocking limits further interaction; reports help the team review potential policy violations.
Privacy and deletion
Review our privacy policy to understand data use. Follow the account-deletion guide to permanently request removal of your account and associated data.
Account deletion stepsSTILL NEED HELP?
Talk to Vely support.
Email us from the address linked to your Vely account. Do not include your password, OTP, payment card details, or identity documents.
Email support@velyapp.com